Extérieur

Avis sur Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 414 avis sur 748." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 748." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 748." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 748." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 748." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Sylvie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La première chambre offerte n était pas terrible. Mais la deuxième était bien. Centrale pour qui veut le centre d Amsterdam.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Léanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location!
Séjour de 7 nuits en mai 2024

8/10 Bien

Pascal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel mais fenêtre sur un conduit
+ Personnel efficace. Bonne situation pour visiter la ville. Chambre bien équipée. Tarif négocié avec le parking. Très bon petit déjeuner. - La fenêtre de la chambre donnait sur une colonne interne qui ressemblait à un conduit : fenêtres d'en face à 2 mètres, pas de vue, obscurité à toute heure, humidité qui reste dans la chambre et la salle de bains.
Séjour de 2 nuits en février 2024
Réponse de Rob Hemmes le 28 févr. 2024
Cher Pascal,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes heureux que vous ayez apprécié votre séjour. Vos commentaires sont essentiels pour nous, car nous nous efforçons continuellement d'améliorer l'expérience de nos clients.Je tiens à vous présenter mes excuses les plus sincères pour les petits désagréments rencontrés lors de votre récent séjour dans notre établissement en ce qui concerne la taille et les équipements de la chambre.Vos commentaires sont essentiels pour nous, car nous nous efforçons en permanence d'améliorer l'expérience de nos clients.Nous aurions aimé que vous nous signaliez pendant votre séjour, notre direction aurait été heureuse de résoudre tout problème sur place.Nous sommes heureux que votre expérience globale avec nous ait été positive et nous sommes impatients de vous accueillir à nouveau dans un avenir proche.Chaleureuses salutations,Rob HemmesDirecteur général

4/10 Médiocre

Laurent

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Piege à touriste
Chambre juste propre. La chambre double reste minuscule. Exigu et pas pratique. La clim au dessus du lit, c’est pas agréble du tout. Le robinet de la salle de bain delivre un débit ridicule. L’eau de la douche ne s’évacue pas. Piege à touristes
Séjour de 1 nuit en janvier 2024
Réponse de Rob Hemmes le 17 janv. 2024
Cher Laurent,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes fiers d'offrir un emplacement aussi unique à tous nos clients. Nous nous excusons pour les inconvénients liés à la taille de la chambre et aux équipements. Vos commentaires sont essentiels pour nous, car nous nous efforçons continuellement d'améliorer l'expérience de nos clients.Nous aurions aimé que vous nous signaliez pendant votre séjour, notre direction aurait été heureuse de résoudre tout problème sur place.Nous sommes heureux que votre expérience globale avec nous ait été positive et nous sommes impatients de vous accueillir à nouveau dans un avenir proche.Chaleureuses salutations,Rob HemmesDirecteur général

8/10 Bien

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is a mix of old and new and doesn't very well. It is situated beside a canal and across from the Opera house. A few minutes walk is the rembrant plein which has lots of bars and eateries. Our one concern was the noisy neighbours on 2 consecutive nights, which were dealt with by the hotel staff. The bar staff were exceptional.
Séjour de 4 nuits en décembre 2023
Réponse de Rob Hemmes le 7 janv. 2024
Dear Diane,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Josée

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le petit déjeuner n’est pas compris et le coût est trop cher.
Séjour de 5 nuits en octobre 2023
Réponse de Rob Hemmes le 21 oct. 2023
Dear Josée,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We are gratefull for your 5 star rating. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Clotilde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Je recommande cet hôtel. Séjour très confortable !
Séjour de 2 nuits en octobre 2023
Réponse de Rob Hemmes General Manager le 15 oct. 2023
Dear Clotilde,Thank you so much for taking the time to inform future guests by sharing your feedback and stay atthe Eden Hotel Amsterdam.We're especially thrilledthat you enjoyed your time here.Hopefully we will have the pleasure to welcome you back very soon for another memorablestay!Warm regards,Rob HemmesGeneral Manager

6/10 Satisfaisant

Mylen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de RHemmes le 25 juin 2023
Dear Mylen, Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Like a prison cell
The room I was given did not correspond to the photos and description. It was extremely tiny (probably no more than 6m2 without the bathroom, which was ok), very dark (you needed to keep the lights on during the day). It was only possible to open the window a little, as it was blocked by the bed. When I arrived in the room, it smelled musty (not surprising if you can't open the window). Also, the soundproofing was very poor. Apart from the hotel's excellent location, the rest did not match a hotel of this standard (4*) in Europe and for the price (I travel frequently).
Séjour de 1 nuit en mai 2023
Réponse de RHemmes le 2 juin 2023
Dear Valued Guest,Thank you very much for your detailed explanation about your recent stay in the hotel. Very unfortunate to read the missed opportunities, I hope I can get in direct contact with you to review all points mentioned. Your feedback is very much appreciated. Warm regards, Rob Hemmes General Manager

8/10 Bien

Loïc

Séjour de 2 nuits en avril 2023
Réponse de RHemmes le 23 mai 2023
Dear Loic,Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager

10/10 Excellent

Marianne

Séjour de 3 nuits en avril 2023
Réponse de RHemmes le 11 avr. 2023
Dear Marienne,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards, Rob Hemmes General Manager

10/10 Excellent

Caroline

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très pratique, service très gentil et efficace!
Séjour de 1 nuit en février 2023
Réponse de Ruud Hulscher le 2 mars 2023
Dear Caroline,We are happy to read that you had a great stay with us! We are delighted to read your comments; particularly your thoughts on the service you received during your stay. Our team is always at your service to assist you with any future requests. Kind regards,Eden Hotel Amsterdam

8/10 Bien

Hugo

Séjour de 1 nuit en janvier 2023

6/10 Satisfaisant

Christophe

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en décembre 2022
Réponse de RHemmes le 2 mars 2023
Dear Christophe, Thank you for rating us Hope to see you soon once againBest Regards, Rob HemmesGeneral Manager

6/10 Satisfaisant

nathalie

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
To expensive for the allocated space
Chambre étroite mais literie confortable On ne pouvait même pas ouvrir la valise ou accéder au placard pour suspendre ses affaires !! J’attends encore le fer à repasser commandé lundi dernier Very small room. No place for open a luggage!! For a 4 stars…definitely not in adéquation!
Séjour de 2 nuits en mai 2022

8/10 Bien

Laetitia

Séjour de 4 nuits en mai 2022

8/10 Bien

Claire

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022

8/10 Bien

Laura

Séjour de 2 nuits en février 2022
Réponse de Esther le 7 mars 2022
Dear Laura, Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest! With kind regards, Esther

8/10 Bien

Nathalie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel sympathique situé proche d’une station de tram et de nombreux restaurants et bars. Il est rénové les chambres sont spacieuses et confortables. Par contre pour le service on doit faire les choses nous même, check in, check out, la caissière au mini supermarché. Bref dommage cette absence de service pour un hôtel de ce type…
Séjour de 4 nuits en février 2022

10/10 Excellent

INES

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel et personnel vraiment à l'écoute.
Hôtel entièrement rénové ! Personnel fort agréable. Excellent petit déjeuner. J'ai rencontré un souci de lavabo bouché qui a été solutionné dès le lendemain matin. Je pense néanmoins que ce désagrément n'aurait pas du avoir lieu si le nettoyage avait été bien vérifié. Idem pour les cheveux trouvés sur le lit !
Séjour de 3 nuits en novembre 2021
Réponse de Esther le 24 nov. 2021
Dear Ines, Thank you for sharing your experience with us! We very much appreciate your comments regarding your stay at the Eden Hotel Amsterdam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. My sincere apologies that the room was not properly cleaned when you checked in. Although I'm happy to read that the issue was handled the next day, this is not the standard we aim for. I will definitely discuss this with our housekeeping staff. With kind regards, Esther

10/10 Excellent

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La situation Le confort de la chambre La literie
Séjour de 3 nuits en novembre 2021

8/10 Bien

Marta Ivelisse

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was whimsical and charming, the room was grand and espectacular, the bathroom could be more comfortable. Breakfast buffet is available, however not our favorite. You can select better options of breakfast and brunch outside the hotel. Excellent location in front of grand canals near Opera and Ballet. Walking distance from restaurants, museums and Amsterdam landmarks. Watch out with the bicycles transit.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Robbie

Voyage en couple
Les points forts : Propreté et personnel et service
This hotel is very nice but rooms are a little strange…the breakfast is excellent however right outside and everywhere Everyone smokes and butts are littered all over the downtown core the canals are full if garbage and this ruined every experience we were trying to have
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Byron

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Our request for a room change set off a domino effect of mishaps with the front desk and the hotel’s customer service manager. We ended up needing to pack our bags and make room changes multiple times due to front desk incompetency. Although we eventually got the room that they initially promised and later reneged on, it took much teeth pulling and threatening (to write bad on-line reviews) to get it.
Séjour de 7 nuits en avril 2024

8/10 Bien

Max

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Der Hinweis auf den nächstgelegenen Parkplatz fehlte. Klarer Minuspunkt auch für Expedia.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Paul

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very good location. Staff very friendly and helpful. Only problem is the very small room despite being "superior".
Séjour de 1 nuit en mai 2024

10/10 Excellent

Devon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel staff were nice. Comfy bed.
Séjour de 3 nuits en mai 2024

8/10 Bien

Kaitlyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: - Beds and pillows are very comfortable - Great area (close to city centre) and close to a tram stop - Very clean and cleaning team does a great job - Bar, store, pizza and toast self service and games available in hotel Cons: - Weird smell in the room despite opening window and spraying Lysol - Can be loud since the hotel is near the centre
Séjour de 6 nuits en mai 2024

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very clean easy check in and check out well located
Séjour de 4 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Chris,Thank you for your positive review! We are happy to read that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated the cleanliness. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Torild

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an excellent location right on one of the canals. We were able to catch a tour boat almost right outside our hotel. Would strongly recommend this hotel.
Séjour de 2 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Torild,Thank you very much for considering the Eden Hotel top notch. We are happy to read you found our location convenient for your stay and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob Hemmes

10/10 Excellent

Annamaria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
beautiful location. nice view of canal by the front entrance, and access to the nightlife/action by the back entrance of the hotel. Note that the hotel room size are really by European standard. so a small hotel room is a really small hotel room however, it is set up perfectly so you aren't missing anything!!
Séjour de 2 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Annamaria,Thank you very much for considering the Eden Hotel top notch. We are glad that all other aspects of your stay from the location to the breathtaking view and comfortable amenities corresponded to your expectations. Your sentiment is exactly how we want our guests to feel when they are here, and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff and property
Séjour de 5 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We are happy to hear that you found the interior unique and beautiful. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

bruce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed was very comfortable. Room was very quiet. Staff were all very nice. excellent place to stay
Séjour de 2 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Bruce,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Odaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay at this hotel. Facilities were clean and the location is great with plenty of shops and restaurants within walking distance. We also enjoyed the complementary breakfast options. We had a three week vacation across Europe and the customer service at this property was the best we experienced out of all the other properties we stayed at. Highly recommend!
Réponse de General Manager le 20 mai 2024
Dear Odaine, Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam.We are delighted to read that you found our facilities clean and our location convenient, and also that you enjoyed our breakfast offerings. We are specially trilled to hear about your sentiments regarding our staff. We strive to deliver the most unforgettable experiences to all of our guests, and it is rewarding to read that we succeeded in doing so.It was a pleasure to welcome you and we already look forward to host you again during your next stay.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

keli

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location to get everywhere in the city! Close to the tram and the city central. Cafes everywhere. I would definitely stay again!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Keli, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay, specially the closeness to the public transports!Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Bien

Monica J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel, quiet location, restaurant on site and one directly across the canal. Close to public transportation, Tram station just a few yards from back entrance to hotel. Everything was walkable from this location. Staff was super friendly and helpful.
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 20 mai 2024
Dear Monica J,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. How amazing that you enjoyed our hotel amenities and our prime location!I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

4/10 Médiocre

Cynthia

Les points faibles : Personnel et service
Room consistently overheated, had to keep window open. Window opened onto metal stairway. No refrigerator in room. Staff in breakfast area not very friendly.
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 21 mai 2024
Dear Cynthia,Thank you so much for taking the time to share your experience with us.We apologize for the inconvenience caused during your stay, and we are truly sorry that we fell short of meeting your expectations.At the Eden Hotel, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us.In light of this, we would like the opportunity to further discuss this matter with you.I have already shared your feedback with my team, and therefore would like to inform you we have personally reached out to you via mail, as we are all committed to learning and improving our service.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you again for your review, and we wish you all the best in your future travels. Sincerely,Rob HemmesGeneral Manager

2/10 Horrible

Arash, sammamish

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
definitely not a 4 star hotel ,we got inches of window on the ground and they call it canal view! very bad bathroom & towels .no refrigerator in the room & lot of noise. we also got some kind of red stain on our clean sheet , if they let me i will add photos !
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 18 mai 2024
Dear Arash,Thank you so much for taking the time to share your experience with us. We tried to call you immediately, but unfortunately, we were unable to reach you. Please feel free to call us back at your convenience.We constantly strive to provide our guests with the best experience, and I regret that we didn't meet your expectations.We would like to apologize for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our service.We sincerely hope you will consider giving us a second chance. We would love the opportunity to demonstrate that your recent experience is not typical for us. We look forward to the possibility of welcoming you back to the Eden Hotel Amsterdam in the near future.If you have any questions, please do not hesitate to reach out to me directly via phone or email.Warm regards,Rob HemmesGeneral Manager

8/10 Bien

Christopher, Crawley

Voyage d’affaires
Les points forts : Équipements
Lovely hotel, centrally located. Close to local train station 5 mins walk. Nespresso coffee machine in room along with tea and creamer powder. Onsite mini shop service Starbucks coffee out of a machine. Good selection of restaurants close by. Avoid the £44 for breakfast the same breakfast the will offer you for £19 on arrival. But better selection of lovely breakfast places close by
Séjour de 1 nuit en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Christopher,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam.It is wonderful to read you enjoyed our room and hotel amenities as well as our prime location.We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property and convenient location
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Jennifer,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We are pleased to offer such a unique location to our valuable guests.Thank you for your feedback, we do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Bien

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the friendly and informal atmosphere. The hotel had good facilities and staff were very helpful. Great location.
Séjour de 6 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Diane,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam. How amazing is to understand that you enjoyed our prime location.It is also wonderful to read you enjoyed your stay with us. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them.Warm regards,Rob HemmesGeneral Manager

8/10 Bien

M

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Location was great but the hotel looks dated.
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our location to be convenient for exploring Amsterdam. However, we are sorry to hear that you were disappointed with the décor of our hotel. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future!Warm regards,Rob HemmesGeneral Manager

8/10 Bien

Antony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and renovated within the past few years, so well designed and new. Great breakfast space. Easy checkin and checkout and helpful friendly checkin staff. Would have scored 5 stars but the room servicing is odd. We were not told at checkin that rooms are only serviced every three days for “environmental reasons”. We are very familiar and agree with not replacing towels every day, but I would expect rooms to be cleaned/ glasses cleaned/coffee replaced at this standard of hotel. Guests can request daily room servicing but despite us requesting this, it did not happen. On the positive, if we called housekeeping to request anything, they did bring it immediately. I still would definitely recommend this hotel for all of the other positive reasons.
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Antony, We are proud to offer such a unique location and comfortable interior to all our valued guests. We are also pleased to read that you felt our staff were very helpful. In our efforts to be more sustainable, we provide housekeeping the day after every third night of your stay. We would like to apologize if this was not clear in our communications and for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our services. Thank you so much for bringing this to my attention.Thank you for choosing Eden Hotel, and hope that you will allow us the pleasure of welcoming you back again soon.Sincerely,Rob HemmesGeneral Manager

10/10 Excellent

Elizabeth, Burlington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Elizabeth,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Vinca

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We loved our executive corner room, which was large and tastefully decorated. Staff was friendly and attentive. I had 3 issues: 1. The cleaning was never done timely. Day 1 they were in our room at 4:30pm when we needed a break after touristing all day. Day 2 they never showed even though requeste for daily service upon arrival. We had to call and be in room with cleaners again at 5pm. 2. The toilet paper is simply odd and cheap. 3. No fridge in room was very inconvenient especially at the executive level. We had to mess around with ice twice a day to keep our caviar being transported for an event cold. A bit absurd. Put back the fridges.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Vinca,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We also glad you enjoyed the room decor and it's space.However, we do apologize for the inconvenience you felt with housekeeping timing and specially with the lack of fridge in the room. We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to welcome you back in the near future for an improved stay, Sincerely, Rob HemmesGeneral Manager

8/10 Bien

Tae Hee

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Tae Hee,Thank you for staying with us. We are glad to hear that overall, your experience was positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

CHARLOTTE

Voyage en groupe
We loved the area, very easy to walk the canals, but also hop on a tram if going a bit further.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Charlotte,Thank you for taking the time to write a detailed and positive review of your experience at Eden Hotel Amsterdam.We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 Bien

Yariv

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Yariv, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon! Warm regards,Rob HemmesGeneral Manager

8/10 Bien

Catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2 entrances, easy walk to trans, many dinner options close by
Séjour de 2 nuits en mai 2024
Réponse de Rob Hemmes - General Manager le 14 mai 2024
Dear Catherine,Thank you for your positive review! We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location in city center. Staff was friendly and helpful, and room was very clean.
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 11 mai 2024
Dear Jennifer, Thank you for sharing your experiences with the Eden Hotel Amsterdam,We are proud to offer such a unique location to all our valued guests. We are also pleased to read that you felt our staff were very helpful and friendly.Thank you once again for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager