Avis
8,6
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
10/10 Excellent
Léanne
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Léanne
Séjour de 7 nuits en mai 2024
8/10 Bien
Pascal
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel mais fenêtre sur un conduit
Pascal
Séjour de 2 nuits en février 2024
Réponse de Rob Hemmes le 28 févr. 2024
Cher Pascal,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes heureux que vous ayez apprécié votre séjour. Vos commentaires sont essentiels pour nous, car nous nous efforçons continuellement d'améliorer l'expérience de nos clients.Je tiens à vous présenter mes excuses les plus sincères pour les petits désagréments rencontrés lors de votre récent séjour dans notre établissement en ce qui concerne la taille et les équipements de la chambre.Vos commentaires sont essentiels pour nous, car nous nous efforçons en permanence d'améliorer l'expérience de nos clients.Nous aurions aimé que vous nous signaliez pendant votre séjour, notre direction aurait été heureuse de résoudre tout problème sur place.Nous sommes heureux que votre expérience globale avec nous ait été positive et nous sommes impatients de vous accueillir à nouveau dans un avenir proche.Chaleureuses salutations,Rob HemmesDirecteur général
4/10 Médiocre
Laurent
Voyage d’affaires
14 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Piege à touriste
Laurent
Séjour de 1 nuit en janvier 2024
Réponse de Rob Hemmes le 17 janv. 2024
Cher Laurent,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes fiers d'offrir un emplacement aussi unique à tous nos clients. Nous nous excusons pour les inconvénients liés à la taille de la chambre et aux équipements. Vos commentaires sont essentiels pour nous, car nous nous efforçons continuellement d'améliorer l'expérience de nos clients.Nous aurions aimé que vous nous signaliez pendant votre séjour, notre direction aurait été heureuse de résoudre tout problème sur place.Nous sommes heureux que votre expérience globale avec nous ait été positive et nous sommes impatients de vous accueillir à nouveau dans un avenir proche.Chaleureuses salutations,Rob HemmesDirecteur général
8/10 Bien
Diane
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 4 nuits en décembre 2023
Réponse de Rob Hemmes le 7 janv. 2024
Dear Diane,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Josée
Voyage en couple
19 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josée
Séjour de 5 nuits en octobre 2023
Réponse de Rob Hemmes le 21 oct. 2023
Dear Josée,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We are gratefull for your 5 star rating. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Clotilde
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Clotilde
Séjour de 2 nuits en octobre 2023
Réponse de Rob Hemmes General Manager le 15 oct. 2023
Dear Clotilde,Thank you so much for taking the time to inform future guests by sharing your feedback and stay atthe Eden Hotel Amsterdam.We're especially thrilledthat you enjoyed your time here.Hopefully we will have the pleasure to welcome you back very soon for another memorablestay!Warm regards,Rob HemmesGeneral Manager
6/10 Satisfaisant
Mylen
23 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mylen
Séjour de 4 nuits en juin 2023
Réponse de RHemmes le 25 juin 2023
Dear Mylen, Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager
4/10 Médiocre
Voyageur vérifié
31 mai 2023
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Like a prison cell
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de RHemmes le 2 juin 2023
Dear Valued Guest,Thank you very much for your detailed explanation about your recent stay in the hotel. Very unfortunate to read the missed opportunities, I hope I can get in direct contact with you to review all points mentioned. Your feedback is very much appreciated. Warm regards, Rob Hemmes General Manager
8/10 Bien
Loïc
3 mai 2023
Loïc
Séjour de 2 nuits en avril 2023
Réponse de RHemmes le 23 mai 2023
Dear Loic,Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager
10/10 Excellent
Marianne
10 avr. 2023
Marianne
Séjour de 3 nuits en avril 2023
Réponse de RHemmes le 11 avr. 2023
Dear Marienne,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards, Rob Hemmes General Manager
10/10 Excellent
Caroline
Voyage en groupe, Voyage d’affaires
25 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Caroline
Séjour de 1 nuit en février 2023
Réponse de Ruud Hulscher le 2 mars 2023
Dear Caroline,We are happy to read that you had a great stay with us! We are delighted to read your comments; particularly your thoughts on the service you received during your stay. Our team is always at your service to assist you with any future requests. Kind regards,Eden Hotel Amsterdam
8/10 Bien
Hugo
24 janv. 2023
Hugo
Séjour de 1 nuit en janvier 2023
6/10 Satisfaisant
Christophe
5 janv. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Christophe
Séjour de 3 nuits en décembre 2022
Réponse de RHemmes le 2 mars 2023
Dear Christophe, Thank you for rating us Hope to see you soon once againBest Regards, Rob HemmesGeneral Manager
6/10 Satisfaisant
nathalie
Voyage d’affaires
2 juin 2022
Les points forts : Propreté et confort de la chambre
To expensive for the allocated space
nathalie
Séjour de 2 nuits en mai 2022
8/10 Bien
Laetitia
31 mai 2022
Laetitia
Séjour de 4 nuits en mai 2022
8/10 Bien
Claire
Voyage en groupe
16 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Claire
Séjour de 2 nuits en mai 2022
8/10 Bien
Laura
4 mars 2022
Laura
Séjour de 2 nuits en février 2022
Réponse de Esther le 7 mars 2022
Dear Laura,
Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest!
With kind regards,
Esther
8/10 Bien
Nathalie
25 févr. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nathalie
Séjour de 4 nuits en février 2022
10/10 Excellent
INES
Voyage d’affaires
23 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel et personnel vraiment à l'écoute.
INES
Séjour de 3 nuits en novembre 2021
Réponse de Esther le 24 nov. 2021
Dear Ines,
Thank you for sharing your experience with us! We very much appreciate your comments regarding your stay at the Eden Hotel Amsterdam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. My sincere apologies that the room was not properly cleaned when you checked in. Although I'm happy to read that the issue was handled the next day, this is not the standard we aim for.
I will definitely discuss this with our housekeeping staff.
With kind regards,
Esther
10/10 Excellent
Vincent
Voyage en couple
16 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent
Séjour de 3 nuits en novembre 2021
8/10 Bien
Marta Ivelisse
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marta Ivelisse
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Robbie
Voyage en couple
26 mai 2024
Les points forts : Propreté et personnel et service
Robbie
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
Byron
Voyage en couple
25 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Byron
Séjour de 7 nuits en avril 2024
8/10 Bien
Max
24 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Max
Séjour de 2 nuits en mai 2024
10/10 Excellent
Paul
Voyage en couple
24 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
10/10 Excellent
Devon
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devon
Séjour de 3 nuits en mai 2024
8/10 Bien
Kaitlyn
Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaitlyn
Séjour de 6 nuits en mai 2024
10/10 Excellent
Chris
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 4 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Chris,Thank you for your positive review! We are happy to read that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated the cleanliness. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Torild
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Torild
Séjour de 2 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Torild,Thank you very much for considering the Eden Hotel top notch. We are happy to read you found our location convenient for your stay and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob Hemmes
10/10 Excellent
Annamaria
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annamaria
Séjour de 2 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Annamaria,Thank you very much for considering the Eden Hotel top notch. We are glad that all other aspects of your stay from the location to the breathtaking view and comfortable amenities corresponded to your expectations. Your sentiment is exactly how we want our guests to feel when they are here, and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
David
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 5 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We are happy to hear that you found the interior unique and beautiful. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
bruce
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bruce
Séjour de 2 nuits en mai 2024
Réponse de psi le 23 mai 2024
Dear Bruce,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Odaine
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Odaine
Réponse de General Manager le 20 mai 2024
Dear Odaine, Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam.We are delighted to read that you found our facilities clean and our location convenient, and also that you enjoyed our breakfast offerings. We are specially trilled to hear about your sentiments regarding our staff. We strive to deliver the most unforgettable experiences to all of our guests, and it is rewarding to read that we succeeded in doing so.It was a pleasure to welcome you and we already look forward to host you again during your next stay.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
keli
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
keli
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Keli, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay, specially the closeness to the public transports!Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager
8/10 Bien
Monica J
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica J
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 20 mai 2024
Dear Monica J,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. How amazing that you enjoyed our hotel amenities and our prime location!I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager
4/10 Médiocre
Cynthia
17 mai 2024
Les points faibles : Personnel et service
Cynthia
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 21 mai 2024
Dear Cynthia,Thank you so much for taking the time to share your experience with us.We apologize for the inconvenience caused during your stay, and we are truly sorry that we fell short of meeting your expectations.At the Eden Hotel, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us.In light of this, we would like the opportunity to further discuss this matter with you.I have already shared your feedback with my team, and therefore would like to inform you we have personally reached out to you via mail, as we are all committed to learning and improving our service.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you again for your review, and we wish you all the best in your future travels. Sincerely,Rob HemmesGeneral Manager
2/10 Horrible
Arash, sammamish
Voyage en famille
17 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arash
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 18 mai 2024
Dear Arash,Thank you so much for taking the time to share your experience with us. We tried to call you immediately, but unfortunately, we were unable to reach you. Please feel free to call us back at your convenience.We constantly strive to provide our guests with the best experience, and I regret that we didn't meet your expectations.We would like to apologize for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our service.We sincerely hope you will consider giving us a second chance. We would love the opportunity to demonstrate that your recent experience is not typical for us. We look forward to the possibility of welcoming you back to the Eden Hotel Amsterdam in the near future.If you have any questions, please do not hesitate to reach out to me directly via phone or email.Warm regards,Rob HemmesGeneral Manager
8/10 Bien
Christopher, Crawley
Voyage d’affaires
15 mai 2024
Les points forts : Équipements
Christopher
Séjour de 1 nuit en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Christopher,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam.It is wonderful to read you enjoyed our room and hotel amenities as well as our prime location.We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Jennifer
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Jennifer,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We are pleased to offer such a unique location to our valuable guests.Thank you for your feedback, we do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager
8/10 Bien
Diane
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 6 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Diane,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam. How amazing is to understand that you enjoyed our prime location.It is also wonderful to read you enjoyed your stay with us. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them.Warm regards,Rob HemmesGeneral Manager
8/10 Bien
M
Voyage en couple
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
M
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our location to be convenient for exploring Amsterdam. However, we are sorry to hear that you were disappointed with the décor of our hotel. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future!Warm regards,Rob HemmesGeneral Manager
8/10 Bien
Antony
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antony
Séjour de 3 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Antony, We are proud to offer such a unique location and comfortable interior to all our valued guests. We are also pleased to read that you felt our staff were very helpful. In our efforts to be more sustainable, we provide housekeeping the day after every third night of your stay. We would like to apologize if this was not clear in our communications and for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our services. Thank you so much for bringing this to my attention.Thank you for choosing Eden Hotel, and hope that you will allow us the pleasure of welcoming you back again soon.Sincerely,Rob HemmesGeneral Manager
10/10 Excellent
Elizabeth, Burlington
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Elizabeth,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Vinca
Voyage en couple
13 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Vinca
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Vinca,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We also glad you enjoyed the room decor and it's space.However, we do apologize for the inconvenience you felt with housekeeping timing and specially with the lack of fridge in the room. We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to welcome you back in the near future for an improved stay, Sincerely, Rob HemmesGeneral Manager
8/10 Bien
Tae Hee
13 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tae Hee
Séjour de 2 nuits en mai 2024
Réponse de Rob Hemmes General Manager le 16 mai 2024
Dear Tae Hee,Thank you for staying with us. We are glad to hear that overall, your experience was positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
CHARLOTTE
Voyage en groupe
13 mai 2024
CHARLOTTE
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Charlotte,Thank you for taking the time to write a detailed and positive review of your experience at Eden Hotel Amsterdam.We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager
8/10 Bien
Yariv
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yariv
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Yariv, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon! Warm regards,Rob HemmesGeneral Manager
8/10 Bien
Catherine
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 2 nuits en mai 2024
Réponse de Rob Hemmes - General Manager le 14 mai 2024
Dear Catherine,Thank you for your positive review! We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager
10/10 Excellent
Jennifer
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 11 mai 2024
Dear Jennifer, Thank you for sharing your experiences with the Eden Hotel Amsterdam,We are proud to offer such a unique location to all our valued guests. We are also pleased to read that you felt our staff were very helpful and friendly.Thank you once again for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager