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Avis sur Sonder Park House

3 out of 5
Sonder Park House
53 Vossiusstraat, Amsterdam, North Holland

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 121 avis sur 281." "
Note des voyageurs de 8 (Bien), d’après 77 avis sur 281." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 281." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 281." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 281." "

8,2/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Geneviève

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ar
Séjour de 7 nuits en mai 2024

10/10 Excellent

Geneviève

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vraiment bien!
Séjour de 4 nuits en avril 2024

10/10 Excellent

Sebastian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo perfecto
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Patrice

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les photos de l'hôtel doivent dater de 15 ans et ne représentent pas du tout la qualité indigente de l'hôtel. Le ménage sous le lit n'a pas dû être effectué depuis des mois, voire des années, des cheveux dans la douche et les toilettes, le matelas et sur-matelas sont écrasés par le poids des années, les oreillers sont durs comme de la pierre, les murs sont sales ainsi que le sol. L'accueil est mauvais, le lobby ne donne pas envie de rester. tout est vieillot, sale. Ma chambre donnait sur une cour intérieur malpropre. Pour se garer dans la rue, c'était 6 euros de l'heure jusqu'à minuit. Bref, très décevant, le prix de la nuitée ne vaut certainement pas ce que j'ai payé. Et les photos sont à actualiser, car actuellement, elles ne reflètent pas la réalité de cet hôtel.
Séjour de 1 nuit en mars 2023
Réponse de Sonder le 9 mars 2023
Hi Patrice, your feedback is appreciated. We're sorry to hear your stay fell short of expectations. Our photos are from the last two years, but we apologize if anything was unclear about the property. Cleanliness is one of our top priorities, and we're sorry for dropping the ball. We'll review our procedures with our team to ensure these items are handled. If you choose to give us another chance, we'd love to show you a better experience at any of our 40 locations worldwide.

10/10 Excellent

franck

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon accueil. Bonne situation. Chambre très bien
Séjour de 3 nuits en août 2022

8/10 Bien

Paul, Quebec

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement près ds musées Serviabilité du personnel La chambre était cependant très exiguë et surtout la toilette
Séjour de 2 nuits en juin 2022

2/10 Horrible

herve

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
alors :les plaques plastiques de la chambre se décollent,les voilages ont des trous, (c'est nul), le lavabo n'a pas d'eau chaude, seule la baignoire en a ,l'abattant des wc nétait pas fixé, et surtout, il n'y a pas de petit déjeuner (c'est pire que nul); enfin, je ne vois pas l'interêt de votre procédure informatique avec mot de passe pour confirmation d'une réservation
Séjour de 2 nuits en avril 2022

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Le check-in en ligne (présenté comme obligatoire une fois la réservation faite) avait un bug et n’a pas fonctionné. D’ailleurs, je trouve un peu embêtant de devoir envoyer les informations de cartes et des photos de sa pièce d’identité à l’avance à leur service de check-in en ligne. La chambre était petite mais propre et bien équipée, le lit king size était très confortable avec vue sur le parc (face une grande fenêtre de type bow window) et il y avait des toilettes séparées. Petit détail qui est embêtant pour un séjour entre amis, la salle de bain n’a pas de porte et donne directement sur l’espace nuit. Dernier détail à savoir, le ménage n’est pas fait pendant le séjour, sauf si la demande est faite la veille. On peut tout de même demander des serviettes propres à la réception. Enfin, on entend beaucoup les bruits de la rue mais le côté cosy de la chambre compense cela et des bouchons d’oreille sont disponibles sur les tables de nuit.
Séjour de 3 nuits en décembre 2021
Réponse de Sonder Team le 23 déc. 2021
Your review is appreciated. It's wonderful to hear you enjoyed the comfortable bed and beautiful view from your room. We're very sorry the online check-in process was not working. This helps speed up the process when you arrive to avoid long lines at the front desk. We understand our guests want to quickly drop off their bags and enjoy the rest of their time in Amsterdam. We hope you'll stay with us again here, or in any of our 35+ cities.

10/10 Excellent

Hatem

Séjour de 2 nuits en décembre 2021

10/10 Excellent

MICHELE

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon sejour à amerstand. l hotel très confortable et très bien situé
Séjour de 4 nuits en octobre 2021

6/10 Satisfaisant

omar

Voyage en couple
Les points faibles : Équipements
Property is in a good area, lots around and near transit. Room was not super clean with grime on floor and wifi did not work. Had to use data while in room.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Silke Erika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was really nice.
Séjour de 5 nuits en mai 2024

8/10 Bien

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en mai 2024

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Nicole

Voyage en couple
Les points forts : Personnel et service
The online photos were misleading. We booked a double room but got a small, basement room not shown on the website. The room needed maintenance, with chipped flooring and loose skirting boards. The walls were poorly painted. When you used the shower it leaked all over the floor meaning we had to use a lot of towels. It came with a short shower curtain rather than a screen, which is just unhygienic. The bed was comfortable but dipped in the middle, making it hard to sleep on one side. It was also inconveniently placed against the window. They don’t clean the rooms daily, you have to request this through the app, which appeared as ‘not an option’ for our hotel. It felt a bit awkward having to ask for this at the desk so we didn’t request it during the stay. The hotel's common areas like the lounge, workspace, and garden were nice, but the rooms didn't meet the same standard. Other rooms might be better. Overall the location is really good, but I’d say this is the lowest standard I would accept from a hotel.
Séjour de 5 nuits en mai 2024
Réponse de Sonder le 15 mai 2024
Hi Nicole, your feedback is appreciated. We're sorry your space fell short of expectations. Our team is always looking to improve, and we're sorry for the maintenance issues you experienced. We don't offer daily cleanings at this location. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very close to the main museums in Amsterdam and still close enough to walk to the central parts of the city. The room was clean and comfortable and front desk very helpful. I would definitely stay again.
Séjour de 2 nuits en mai 2024

8/10 Bien

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff. Room maintenance needs focus. Electrical plus safe needs to be secured to the shelf
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Jess

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were two good things about this hotel - its position in being close to good shopping and the museums, and the staff on the front desk. Julianna on reception was supremely helpful, full of local information and happy to explain how to use local transport etc. The room itself was pretty awful. Below ground floor level with one small window looking at a scruffy brick wall and a pipe from an extractor fan sending fish smells into the room. The room was dark, noisy from other guests, looked in dire need of some maintenance (hooks hanging off walls, soap/shampoo dispenser falling off the wall, handle on the toilet brush broken off, scuff marks all over the walls, TV not working, shower bracket not fitted to wall properly, holes filled in badly etc etc). I know its hard to clean rooms that are poorly maintained but the big hair sitting on the bath towel was not the welcome I wanted. The hotel didn't stock any alcohol, soft drinks and or ice despite having a bar. They have free coffee and tea (as long as its Earl Grey or a couple of herbal ones). I was hugely disappointed in this hotel, wouldn't recommend it and wouldn't stay here again.
Séjour de 3 nuits en mai 2024
Réponse de Sonder le 14 mai 2024
Thank you for taking the time to share your feedback with us, Jess. We're delighted you enjoyed our prime location and that Julianna provided you with exceptional service during your stay. However, we're deeply sorry to learn that your experience with the room fell short of expectations. Please accept our sincere apologies for the issues you encountered, including the maintenance and cleanliness concerns. Your feedback is invaluable to us, and we will address these matters with our team to ensure improvements are made promptly. It's our hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you deserve.

4/10 Médiocre

Wayne

Les points faibles : Infrastructures et conditions de l’hébergement
Location is good. Room was pretty bad. Comedically small. Could barely move once the suitcase was open. Clean and fine, but everything in it very basic. Expected better given price and previous experience with Sonder. The picture is different (and far more modern) from the actual room.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Delphine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only suggestion would be to ask for a room above ground. The lower (basement rooms) are very cold in the spring. Otherwise, this was a fantastic experience. The rooms are spacious and well thought out. Toilet and shower are separate, shower room has heated floors.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Allen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property. Juliana was very sweet and helpful.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Robina

Séjour de 4 nuits en avril 2024

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements
We booked the twin single room for 3 nights. The room was fine for a short stay and if you travelled light (two pack backs) otherwise you will struggle for space. Overall, would recommend. Location is great, hotel is clean and staff were friendly.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Michael, Raleigh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Everything was excellent but shower head should be replaced.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Patrizia

Voyage en couple
The hotel is ok, we had a 3-nights long stay. Our room was very small for a double bed but with all the needed comfort (private bathroom, safe, courtesy set) and daily cleaning is at extra expense. The worst was that our room had a terrible smell of sewer everyday when we came back before dinner and then disappeared after dinner… They provide a free luggage drop off that is very useful. Common rooms are nice and clean. Location is perfect for walking tours (city center is at 20-30 min walking). Overall stay was ok but a little expensive with respect to the quality.
Réponse de Sonder le 17 avr. 2024
Thank you for sharing your feedback, Patrizia. We're glad you found the room adequately equipped. However, we apologize for the inconvenience caused by the smell in your room, and we appreciate your patience and understanding as we work to address this issue. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Bethel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024

8/10 Bien

Judith

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Excellent customer service, complimentary quality coffee in lobby jowever our deluxe room on top floor had obvious water damage (peeling paint) and sink other end of room from toilet which was very inconvenient. Only one very small mirror and most importantly elevator not working needing to be re-set numerous times making leaving and returning throughout trip challenging.
Séjour de 3 nuits en avril 2024

8/10 Bien

Pui shan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are friendly.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Julia

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ich hatte ein Einzelzimmer gebucht, was ich bekam glich mehr einer Abstellkammer. Das Zimmer zwar einigermaßen sauber, aber an allen Ecken renovierunsbedürftig. Da das Schloss meiner Tür nicht funktionierte, wechselte ich nach einer Nacht das Zimmer. Dieses war zwar vom renovierungszustand besser, jedoch befand sich auf der Schwelle zum Bad jede Menge Baustaub und auch auf dem Föhn sammelte sich Staub. Leider konnte man in dem Dachzimmer Werder die Klimaanlage einschalten, noch das Fenster öffnen, sodass es, obwohl es er Mitte April war, unangenehm warm wurde. Allgemein für den Preis von über 400€ für 3 Nächte enttäuschen und nicht das, was ich sonst bisher von sonder gewohnt war
Séjour de 3 nuits en avril 2024
Réponse de Sonder le 10 avr. 2024
Hi Julia, your honest feedback is appreciated. We're sorry your recent visit was disappointing. We are renovating this property, and we're sorry for the dust. Please accept our apologies for the issues you had with the spaces and access. Should you decide to give us another chance, we'd love to host you in one of our spacious apartments next time.

8/10 Bien

Mary Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jane

Voyage en famille
elpful. Would make coffee for us anytime. The space was quiet and peaceful . Beds good and amenities plentiful. Right next to the beautiful Vondelpark. Highly recommend!
Séjour de 4 nuits en mars 2024

2/10 Horrible

Rasmus

Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Daniel, GJERSTAD

Les points forts : Personnel et service
It was ok. The bathroom and WC was in different rooms. No sink in WC. Size of double room was very small. Bed wasnt good at all.
Séjour de 3 nuits en mars 2024
Réponse de Sonder le 2 avr. 2024
Hi Daniel, your feedback is important to us. We're sorry your space and visit was disappointing. Should you decide to give us another chance, we'd love to host you in a larger space next time.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at Sonder house are SO kind and HELPFUL. whether they are making you a complimentary coffee , researching the nearest place I can buy something specific , giving directions , and even putting me to bed and looking after me after a bad experience. The location is so convenient. Beds are comfy and shower wonderful.. all clean, quiet and homely. Nice for work or leisure. I can't thank the desk girls enough !
Séjour de 4 nuits en mars 2024

10/10 Excellent

Nathan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Sonder le 27 févr. 2024
Hi Nathan, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es war ein tolles Hotel in einer klasse Gegend. Sehr ruhig und gute ÖV Anbindung. Freundliches Personal.
Séjour de 4 nuits en février 2024

4/10 Médiocre

Boris

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room is very small, no refrigerator. No cleaning service. You need to pay extra for the service rust in the bathroom. check in time 4:00 if you want to get earlier $10 for each hour whatever you want stuff is friendly and creamer in the room I don't think so ever was using this room I don't think so it's ever cleaned before somebody will get into the room the coffee maker was so dirty. Need to wash yourself and stay on your knee to take a shower. Location is good.
Séjour de 2 nuits en février 2024
Réponse de Sonder le 28 févr. 2024
Thank you for sharing your feedback with us, Boris. We're sorry about the challenges you encountered during your stay. It saddens us that your space fell short of expectations. We operate both hotels and apartments, which may include different features like having a kitchen in your space. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Had we known your room wasn't up to our cleanliness standards, we would've been happy to re-clean the space. You can always reach us through our app, call, text, or email 24/7 for help. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bien

Naseem

Séjour de 2 nuits en février 2024
Réponse de Sonder le 27 févr. 2024
Hi Naseem, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

8/10 Bien

Serhat Emre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sonder le 27 févr. 2024
Hi Serhat, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

6/10 Satisfaisant

Maureen Frances

Voyage en couple
Friendly helpful staff. Secure location. Ideal spot from which to explore. Room tired and in need of updating. Clean and comfortable.
Séjour de 4 nuits en février 2024
Réponse de Sonder le 22 févr. 2024
Hi Maureen, thanks for staying with us and providing a review. We're thrilled that you enjoyed our friendly staff and great location. However, we're sorry your space was underwhelming. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our accommodations for future guests. We hope to see you again soon at another one of our 40+ locations worldwide.

10/10 Excellent

Toby

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Egemen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Baya güzeldi otel ve konaklamamız. Fiyata göre bulabileceğiniz en güzel oteldi.
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Pictures are total scams!
The rooms were nothing like the pictures presented on the website. Smaller and very dirty room. The location was great but everything else was just okay or bad..
Séjour de 3 nuits en janvier 2024
Réponse de Sonder le 1 févr. 2024
Your feedback is important to us. We're sorry your room fell short of expectations. We have multiple spaces at this property, each designed to give you a beautiful place to stay — while our style is consistent, the view, layout, and design may vary. Cleanliness is one of our top priorities, but we're sorry for the disappointment here. We'll review our procedures with our team to ensure a higher standard is met. Should you decide to give us another chance, we'd love to make it up to you.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
NOT ACCEPTABLE
Clean room & linen. Shower room old, tatty, smelly but as cleaned as well as possible by staff. Basin tap leaked. Shower had to be used at low flow otherwise it ran into dry area. Damage to bottom of door into main room and grouting at bottom of tiles & wall covering due to persistent flooding. Whilst accepting the outside weather was cold, our room remained unacceptably cold despite asking reception for help in providing more heat on three occasions. We got an additional duvet which was helpful but not adequate The reception, lounge areas were beautiful and warm. The staff was professional and friendly.
Séjour de 7 nuits en janvier 2024
Réponse de Sonder le 19 janv. 2024
We appreciate your detailed feedback. We apologize for the multiple issues you encountered with the bathroom, and temperature in your room. This definitely falls short of our expectations. Your comments are valuable, and we're addressing these concerns to ensure a better experience. We hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are looking for a simple hotel stay while you spend majority of your time exploring the city, this is the perfect one! It is cozy and extremely walkable to main scenes of the city. My partner and I enjoyed 5 nights here 👍
Séjour de 5 nuits en janvier 2024
Réponse de Sonder le 22 janv. 2024
Hi Brenda, thank you for your kind words. We hope to host you again soon at any of our locations.

10/10 Excellent

Erik

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Sonder is located in the Museum Quarter, 8 minutes walk from Leidse Plein and about 25 minutes from de Dam and the Canal Ring. The rooms are quite small but functional and clean. Nespresso coffee maker with coffee pods and tea in the room. There is paid parking in front of the hotel at E6.50 per hour. Parking is free from midnight until 9 am. There is a nice lounge with fireplace and a coffee bar. Hotel staff is friendly and knowledgeable. Overall a great stay!
Séjour de 2 nuits en décembre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kat was great, she greeted me and made outstanding coffee on several days of my stay. Her and Anka both gave great advice on places to eat, castles and things to see, as well as how to mail intl post cards. Excellent stay and great staff!
Réponse de Sonder le 29 déc. 2023
Hi John, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.