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Avis sur Holiday Inn Express & Suites Grand Canyon, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Grand Canyon, an IHG Hotel
226 Highway 64 N, Grand Canyon, AZ

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 595 avis sur 1046." "
Note des voyageurs de 8 (Bien), d’après 279 avis sur 1046." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1046." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1046." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 1046." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pour nous le matelas n etait pas assez dur
Séjour de 1 nuit en février 2024
Réponse de Elena le 13 mars 2024
Dear Sylvain,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Marie-Laure

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Elena le 28 janv. 2024
Dear Marie-Laure,We are pleased you had a wonderful stay! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Philippe

Séjour de 1 nuit en janvier 2024
Réponse de Elena le 24 janv. 2024
Dear Philippe,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

paul

Les points forts : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Elena le 16 janv. 2024
Dear Paul,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Wenceslas

Voyage en famille
Les points forts : Propreté
Une caution abusive
L'hôtel prend une caution de 300$ et prélève 20$ au cas où les clients auraient un animal de compagnie non déclaré (?) et d'odeur de cigarette dans la chambre. Les 20$ ne sont remboursés que plusieurs semaines après le séjour. Ces pratiques sont inadmissible, sachant que nous n'en n'avions pas été averti lors de la réservation. Dernière fois chez Holiday inn !
Séjour de 1 nuit en novembre 2023
Réponse de Elena le 7 nov. 2023
Dear Wenceslas,Thank you for sharing your experience with us, regarding the deposit for our Hotel. We do take a 20 authorization in addition to your room and tax in case of incidentals, this practice is done in all Hotels not just Holiday Inn--I'm sorry you felt this was something new being done. Once you check out, depending on your bank the authorization drops of within 48 business hours. Once again, thank you for your review and for staying with us. Sincerely,Elena V. General Manager

10/10 Excellent

Edgar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exelent
Séjour de 1 nuit en août 2023

8/10 Bien

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel parfaitement situé sur la route du Grand Canyon. Clean. Staff OK En revanche isolation à revoir…Pour celles et ceux qui ont le sommeil léger, la nuit pourrait être longue…
Séjour de 1 nuit en juillet 2023

8/10 Bien

franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel avec grande chambre confortable. Petit jacuzzi sympa après rando. Petit déjeuner pauvre.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

laurent

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Accueil peu sympathique contrairement aux personnes du petit déjeuner. Pour le reste fait le job, bien pour une étape si prix de la chambre pas trop élevé. Fait viellot.
Séjour de 1 nuit en décembre 2022
Réponse de Elena le 30 déc. 2022
Dear Laurent,We are pleased you had a comfortable stay and especially enjoyed clean rooms. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager

2/10 Horrible

THIERRY

Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Thierry,Thank you for sharing your review, it is our goal to consistently provide good service and accommodations for our guests. I'm sorry that we didn't meet your expectations. Once again, thank you for your review and for staying with us.Sincerely,elena VGeneral Manager

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé et propre Excellent déjeuner
Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Eric,We are pleased you had a Great stay and especially enjoyed our clean hotel and breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager

8/10 Bien

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien je recommande
Grande chambre avec salon Piscine et spa correct Petit déjeuner très bien Attendons geste commercial Hotels.com Car l’offre le matin même était inférieure de 200€ Sur 4 nuits Réclamation à moins de 24 heures rejetée cgv
Séjour de 4 nuits en août 2022
Réponse de Elena le 13 août 2022
Dear Georges, We are pleased you had a wonderful stay and especially enjoyed our comfortable rooms and pool! Thank you for your review and for staying with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager

10/10 Excellent

Eloi, St Joseph de beauce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hotel est parfait, neuf et propre. Le quartier ou il est situe est bien loin d'etre a la hauteur du standard de l'hotel principalement par la presence d'itinerant et de motel au portes et fenetres placardes. J'imagine que d'autres promoteurs verront a transformer le quartier quiquonque a deja sejourne a Manitou sait que il y a des problemes lies a la consommation de drogues dures dans la municipalite , la police exerce une surveillance efficace mais ne peut endiguer tout le probleme il y a un potentiel a developer. Ceci dit je n'hesite pas une seconde a recommender cet hotel.
Séjour de 1 nuit en juillet 2022
Réponse de Elena le 7 août 2022
Dear Eloi, We appreciate your review, however we are not located in Manitou so I believe this review is for that Hotel! Sincerely, Elena V General Manager

6/10 Satisfaisant

Aishwarya

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Debra

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Way overpriced. Bathrooms in dire need of updating.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Allan, Harrington Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place close to the park. Breakfast was basic but fine.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Allan,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

radhika

Too expensive because it’s near the south entrance. I would say get one in flagstaff and drive down it would take only 1hr and 20 minutes. Very average hotel but shelled out 300$ . Food was also average. You are paying for the location .
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Radhika,Thank you for your review and for staying with us during your Grand Canyon stay.Sincerely,Elena V.General Manager

8/10 Bien

yuxing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
only a 10-minute drive from the Grand Canyon entrance, nice breakfast. but the AC in the room was broken, although the maintenance team came to switch and fixed it in 10mins and it took quite some time to connect to the Internet, and the speed is not very fast. and the fridge not getting things cold in that room also.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear yuxing,We are pleased you had a wonderful stay and enjoyed breakfast. I'm glad we were able to fix your AC unit, however, I'm sorry we didn't explain that the fridge has a temperature control which would have made the fridge colder for you. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

JESSICA

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Jessica,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed to extend our stay but ran into a problem as we had booked our hotel through a third party. The people at the front desk bent over backwards for us as the third party was unable to help. We extended our stay with the excellent help from the staff.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Charles,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

catherine

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Took a tour 1st day then drove in on our own the next day. Hotel staff was great and so was hotel breakfast.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Catherine,We are pleased you had a Great stay and especially enjoyed our breakfast... I'm pleased that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Kenny, BROOKLYN

Les points forts : Équipements
Good, clean, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Kenny,We are pleased you had a Great stay and especially enjoyed our clean rooms and our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Pam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality staff are exceptional. Constantly asking if you need anything! Nice location and awesome breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Pam,We are pleased you had a Great stay and especially enjoyed our breakfast and our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Jeffrey

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was not very clean. Hotel was obviously priced for location but at >$400 a night it could have had less filth, bugs and mold.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Jeffrey,Thank you for sharing your experience with us, we did investigate your room with and the bugs were actually beetles native to our area. It is that time of year and we are located in a forest. I'm sorry that the beetles made your dimmed your stay with us. Once again, thank you for your review.Sincerely,Elena V.General Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, personable/helpful employees, excellent breakfast...will return
Séjour de 2 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear John,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Nicolas

Voyage en famille
Photos of the property looked terrific online , but in person very disappointing 😃
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Nicolas,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Sulimar

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención y limpieza
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Sulimar,We are pleased you had a Great stay and especially enjoyed our clean rooms, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Melissa,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Tim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It got the job done. Long walk to the pool area, so we didn't use it. Breakfast and breakfast staff was excellent. Not many options in town but overpriced for what we got.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Anne,We are pleased you had a Great stay and especially enjoyed our breakfast, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Stephanie, Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Super clean Breakfast was amazing
Séjour de 2 nuits en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Stephanie,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Sarvesh

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
This hotel has excellent location. it’s very close to South entrance of Grand Canyon national park. Overall hotel is good. It’s old building so things look little dull. There were many good options for breakfast.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Nori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in process was fast and easy. A great location everything is walking distance. I disliked that you’re able to hear everything people walking in the aisle my neighbors conversation.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 15 avr. 2024
Dear Nori,We are pleased you had a Great stay and especially that our staff was able to take good care of you! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds were comfortable and the rooms were clean. The property shows signs of aging, such as cracked floor tiles. The staff was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Ann,We are pleased you had a Great stay and especially enjoyed our clean rooms and comfortable beds! I'm pleased our staff was able to make your stay memorable. Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Siyang

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the Grand Canyon park and restaurants
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Siyang,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good location at entrance to South Rim Grand Canyon.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Mobin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good property with a decent size rooms and very helpful staff at the front desk.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Mobin,We are pleased you had a Great stay and especially enjoyed our comfortable rooms and our staff was able to make you feel at home! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

MICHELLE, THROOP

Voyage en groupe
Les points forts : Propreté et personnel et service
Breakfast staff was exceptional
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Michelle,We are pleased you had a Great stay and especially enjoyed our breakfast! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

MICHAEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ho close we are to the Grand Canyon and dining. Their breakfast is very good. Staff is great!
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Michael,We are pleased you had a Great stay and especially that our staff was able to make it memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Logan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean quiet area, was happy. Wish there was more options for easy food that isn't vending or junk food.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 9 avr. 2024
Dear Logan,We are pleased you had a Great stay and especially enjoyed our clean rooms! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Minesh

Séjour de 1 nuit en mars 2024
Réponse de Elena le 29 avr. 2024
Dear Miesh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Naomi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good. Breakfast staff was very welcoming and friendly. I loved that!
Séjour de 1 nuit en avril 2024
Réponse de Elena le 5 avr. 2024
Dear Naomi,We are pleased you had a Great stay and that you especially enjoyed our breakfast, and the staff was able to brighten your morning! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Jenni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elena le 5 avr. 2024
Dear Janni,We are pleased that overall, you had a comfortable stay. Thank you for your review and for staying with us!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Justin

Voyage en couple
Hotel was nice and clean. WiFi was horrible though.
Séjour de 2 nuits en mars 2024
Réponse de Elena le 31 mars 2024
Dear Justin,We are pleased that overall, you had a comfortable stay and especially enjoyed our clean rooms! I'm sorry you had issues with the internet, I hope we were able to fix it for you when you let us know... Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Santosh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Elena le 30 mars 2024
Dear Santosh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Kathleen Fitzgerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean ant staff was professional
Séjour de 3 nuits en mars 2024
Réponse de Elena le 30 mars 2024
Dear Kathleen,We are pleased you had a Great stay and especially enjoyed our clean rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel!
Séjour de 2 nuits en mars 2024
Réponse de Elena le 25 mars 2024
Dear Jim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Teresa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, breakfast staff was amazing.
Séjour de 2 nuits en mars 2024
Réponse de Elena le 23 mars 2024
Dear Teresa,We are pleased you had a Great stay and especially enjoyed our breakfast and that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Henry

Les points forts : Équipements
Very clean and very friendly staffs
Séjour de 1 nuit en mars 2024
Réponse de Elena le 23 mars 2024
Dear Henry,We are pleased you had a Great stay and especially enjoyed our clean rooms... I'm pleased our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager