Piscine extérieure (ouverte en saison)

Avis sur Grand Hyatt Istanbul

5 out of 5
Grand Hyatt Istanbul
Harbiye Mah. Taskisla Caddesi No.1, Sisli, Istanbul

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 621 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1003." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Séjour de 5 nuits en février 2024
Réponse de General Manager le 15 févr. 2024
Dear Mr.Zaoui,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Luc, Brossard

Voyage en couple
Pas d’autre commentaire que excellent sur toute la ligne
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 23 oct. 2023
Dear Mr.Valiquette ,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

2/10 Horrible

Hani

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good morning, I do not recommend this hotel at all. Like Turkish taxis, the staff tries to scam people by all means. It's been 3 years that I come to Istanbul every summer in August, it's the first I leave and I don't want to come back at all. Starting with the hotel, I did not book breakfast, on arrival, the staff recommended that I pay an additional deposit in advance and it will be deducted as consumption per day. During 4 days, we consumed only 2 times, at checkout, he asked us to pay for the 4 days, he began to investigate us, the 5 people, where we were during the 2 days of non consumption, at the end to avoid confusion and avoid getting upset (we're on vacation) I ended up paying This is really a scam, people are trying to scam tourists by all means, this is the last time I set foot in Istanbul, this hotel is a 5 star hotel in a scam
Séjour de 4 nuits en août 2023
Réponse de Guest Services le 5 sept. 2023
Dear Guest, We want to express our genuine disappointment and frustration regarding the misunderstanding that occurred during your recent stay at our hotel. It deeply troubles us that you had to experience this inconvenience, and we are truly upset that our service fell short of your expectations.Your satisfaction is our top priority, and we value your patronage. We appreciate your patience and understanding as we work to resolve this issue and make improvements to our service.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an improved experience.Sincerely,

10/10 Excellent

ANDREY

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de General Manager le 13 févr. 2023
Dear Andrey,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable ratings. Best Regards

10/10 Excellent

jean louis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil et disponibilité et emplacement Par contre on nous a volé une casquette à la piscine. C’est incroyable pour un cinq étoiles.
Séjour de 7 nuits en juillet 2022
Réponse de Grand Hyatt Istanbul le 2 août 2022
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. At the same time we are sorry for the incident happend at the pool. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

8/10 Bien

sergio

Séjour de 4 nuits en mai 2022
Réponse de Grand Hyatt Istanbul le 27 juin 2022
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

ANDREY

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best in Istsnbul, definitely
That was my 3d or 4th time that I stay with this hotel, and each time they are on the top. The only disappointment was that the pool was closed because of the season, and I did not receive this information when booking.
The pool
Garden View from the room
Séjour de 3 nuits en avril 2022
Réponse de Grand Hyatt Istanbul le 27 avr. 2022
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. At the same time in regards to your feedback on pool, I would like to kindly inform you that our pool has been open as of mid. April. and is being used by some of our guests. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

8/10 Bien

Firangiz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2022
Réponse de Grand Hyatt Istanbul le 11 mars 2022
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super !
Séjour de 5 nuits en novembre 2021
Réponse de Grand Hyatt Istanbul le 22 nov. 2021
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Romain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Behlul le 5 oct. 2021
Dear Romain Thank you for your points. Best Regards

10/10 Excellent

Karim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellentes prestations
Superbe séjour. Service excellent, chambre confortable, petit déjeuner très complet, tres belle piscine.
Séjour de 2 nuits en août 2021
Réponse de Behlul le 25 août 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Excellent hôtel et personnel attentionné
Séjour de 1 nuit en mars 2021
Réponse de Grand Hyatt Istanbul le 12 avr. 2021
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Merci pour l'accueil et la disponibilité des employés
Séjour de 10 nuits en mars 2021
Réponse de Grand Hyatt Istanbul le 15 mars 2021
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

8/10 Bien

Nesrine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Grand Hyatt Istanbul le 15 mars 2021
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Leila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Séjour de 3 nuits en septembre 2020
Réponse de Behlul le 13 sept. 2020
Dear Guest Thank you for your comments Best regards Grand Hyatt Istanbul

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en août 2020
Réponse de Grand Hyatt Istanbul le 11 sept. 2020
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2020
Réponse de Grand Hyatt Istanbul le 2 mars 2020
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2020
Réponse de Grand Hyatt Istanbul le 7 janv. 2020
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Cyril, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel avec piscine en centre ville d'Ista
Très bon hotel. Particulièrement propre. Chambre de très bonne qualité. Piscine parfaite. A cinq minutes d'une artère commerçante principale. Metro, funiculaire pour accès tram. Nous y retournerons. Cyril (PARIS)
Séjour de 7 nuits en septembre 2019
Réponse de Grand Hyatt Istanbul le 11 sept. 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pas de problème à signaler pendant ce séjour à Istanbul
Séjour de 10 nuits en juillet 2019
Réponse de Grand Hyatt Istanbul le 16 juil. 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager

10/10 Excellent

JEAN LOUIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Very nice swimming pool
Séjour de 4 nuits en mai 2019
Réponse de Grand Hyatt Istanbul le 21 mai 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, Rufat Babayev General Manager

8/10 Bien

Aymen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2019
Réponse de Grand Hyatt Istanbul le 6 mai 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, Rufat Babayev General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2019
Réponse de Grand Hyatt Istanbul le 6 mai 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, Rufat Babayev General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2019
Réponse de Grand Hyatt Istanbul le 26 avr. 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, Rufat Babayev General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2019
Réponse de Grand Hyatt Istanbul le 1 avr. 2019
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, Rufat Babayev General Manager

10/10 Excellent

SAM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un grand merci à monsieur EMER et le maître d’hotel Du restaurant du 31 de vrai prof . Merci pour tout
Séjour de 2 nuits en décembre 2018
Réponse de Grand Hyatt Istanbul le 7 janv. 2019
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Murat Kaplan Director of Operations

10/10 Excellent

MHAMED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2018
Réponse de Grand Hyatt Istanbul le 26 nov. 2018
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager

4/10 Médiocre

samira, Puteaux

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Prestations services loin d'un hôtel 5 étoiles
Déjà pas de machine café dans la chambre, c'était du café soluble décaféiné et avec caféine les bons jours. 80 % du personnel ne parle pas anglais!!! On a dû réclamer 2 fois en 1 semaine le ménage de la chambre. Sinon le bâtiment et piscine très beau. Salle de sport impec. Literie confortable. Dans l'ensemble je déconseille. Tres mauvais rapport qualité prix.
Séjour de 7 nuits en juin 2018
Réponse de Grand Hyatt Istanbul le 6 juil. 2018
Dear Guest, We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. Thank you very much for your constructive criticism regarding staff and house keeping. We wish that we had been notified of any problems you may have had during your stay so that we could have addressed them at that time. Please do let us know how we could have served you better before your next visit and we will strive to provide the high standards of service we consistently seek to achieve. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Yours faithfully, Jacques L. Morand Area Vice President / General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Réponse de Grand Hyatt Istanbul le 7 mai 2018
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your grades. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager

10/10 Excellent

Jen, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel with brilliant staff
I recently stayed at the Grand Hyatt in Istanbul for a Business Trip and from the moment I set foot in the hotel until check out I was treated with such warmth and great service! I loved the size of the room and bathroom, room service was delicious and the Mezzanine Lounge was a great place to meet clients.
Séjour de 3 nuits en février 2018
Réponse de Grand Hyatt Istanbul le 2 mars 2018
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager

6/10 Satisfaisant

chris corsica, bucharest

4*
Petit déjeuner décevant Loin du centre Hôtel commence à sentir le poids des ans Rien d’exceptionel . Un 4* , pas 5 .
Séjour de 3 nuits en février 2018
Réponse de Grand Hyatt Istanbul le 19 févr. 2018
Dear Guest, We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. Thank you very much for your constructive criticism regarding breakfast. Should you have any additional comments that you would like to share, please do not hesitate to contact us as your feedback will help to guide our continued search for excellence. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager

8/10 Bien

Amine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Parfait
Séjour de 3 nuits en février 2018
Réponse de Grand Hyatt Istanbul le 19 févr. 2018
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2017
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager

10/10 Excellent

Hind

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel de bon standing, propre
Hôtel d’un grand confort et à proximité de l avenue İstiklal, sauf que le petit dej est un peu cher pour Istanbul, on peut trouver des buffets encore plus variés et moins cher!
Séjour de 7 nuits en novembre 2017
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Wishing you a festive holiday season. Kind regards, Jacques L. Morand Area Vice President / General Manager

10/10 Excellent

stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2017

8/10 Bien

Jamie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel, looks better in person than pictures but could do with more extras such as toilettes eg dental kits and other consumables for the price range it is
Séjour de 7 nuits en mai 2024

8/10 Bien

Vaishak Mepurathu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Taksim Square
Séjour de 8 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Mr. Ravikumar,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your comment .Should you have any comments that you would like to share, please do not hesitate to send it to us as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient, clean, good service
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Mrs. Dmitrieva , I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Nabil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect stay
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Nabil, MaktabiWe would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your comments.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Nahida

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the most comfortable hotel stays! Loved the room and definitely book Club access it’s worth it!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Nahida, RahmanI would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

bassel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the location is perfect, its 5 min walking from taksim square but at the same time in a secluded green and calm area the staff is professional and friendly the breakfast is excellent as well with a great variety
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Mr. Bassel , I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed for 12 days and the hotel is very comfortable, very clean . The staff is super kind and the price was amazing for such a long time there . I totally recommend the hotel . It really was more than I expected . Thank you to everyone there
Séjour de 10 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Mrs. Gonzales , I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Murat

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect. Receptionist Safiye was very friendly and helpful. Only the weather was very disappointing. But they can’t do anything about that.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 4 mai 2024
Dear Mr. Buzcu , I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Keith, Westhill

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One night stay for business so limited time in the hotel. All the staff were friendly and the food was really good.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Keith Dunnett, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

Nada

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Mr. Mamlouk ,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards,

10/10 Excellent

SAMER

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente opción y fácil acceso. Bien sea caminando o muchas opciones de transporte.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Mr.Saab ,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards,

4/10 Médiocre

ANDREW

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
April 2024 - our family booked at the grand Hyatt on the “non-smoking” fourth floor. Unfortunately a long term occupant in the adjacent room smoked like a chimney. They supposedly asked the neighbour to stop and sprayed perfume in the hallway. Long story short they continued to smoke all night and ruined our stay. Doesn’t seem to be any real effort to enforce non-smoking policy at this hotel.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Mr.Mccormack ,We sincerely apologize for the inconvenience you experienced during your stay with us at the Grand Hyatt. Ensuring a comfortable and smoke-free environment for all our guests is a top priority, and we regret that this was not upheld during your visit.Please rest assured that we take your concerns seriously and have already initiated measures to reinforce our non-smoking policy. We will be addressing this issue with our team to ensure that appropriate actions are taken to prevent such incidents from occurring in the future.Once again, we apologize for the disruption to your stay and appreciate your feedback, which helps us to continually improve our services. We hope to have the opportunity to welcome you back for a much more enjoyable experience in the future.Kind Regards,

10/10 Excellent

Songül

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Genel Müdür le 29 mars 2024
Sevgili Songul Belgen, Bize değerli yorumlarınızı göndermek için zaman ayırdığınız için size teşekkür etmek istiyoruz. Yapıcı eleştirileriniz için çok teşekkür ederiz. Eğer paylaşmak istediğiniz bir ek yorum varsa, lütfen bize göndermekten çekinmeyin; görüşleriniz mükemmelliği arayan bizlere rehberlik edecektir.Sizi yakın gelecekte tekrar Grand Hyatt Istanbul 'da görmek için sabırsızlanıyoruz.

8/10 Bien

Nipun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Nipun Rathi,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,

10/10 Excellent

Sezgin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en février 2024
Réponse de Genel Müdür le 8 mars 2024
Sayın Sezgin Gencay, Bize değerli yorumlarınızı göndermek için zaman ayırdığınız için size teşekkür etmek istiyoruz. Yapıcı eleştirileriniz için çok teşekkür ederiz. Eğer paylaşmak istediğiniz bir ek yorum varsa, lütfen bize göndermekten çekinmeyin; görüşleriniz mükemmelliği arayan bizlere rehberlik edecektir.Sizi yakın gelecekte tekrar Grand Hyatt Istanbul 'da görmek için sabırsızlanıyoruz.Saygılarımızla ,