Avis sur The Ritz-Carlton, Istanbul
The Ritz-Carlton, Istanbul
Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,4/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
19 avr. 2024
Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Ela Ergin le 22 avr. 2024
Dear Mr. Abdelkader,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.We are deeply sorry that your Club Lounge experience was not up to your expectations. Please be ensured that our Executive Chef has been informed about your invaluable feedback and will start taking actions accordingly. We look forward to seeing you again at the Ritz-Carlton, Istanbul. Sincerely,Ela ErginGeneral Manager
10/10 Excellent
David
22 mars 2024
Les points forts : Propreté et personnel et service
David
Séjour de 4 nuits en mars 2024
Réponse de Ela Ergin le 23 mars 2024
Dear Mr. David,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager
2/10 Horrible
Ferrouk
Voyage d’affaires
13 févr. 2024
Nul
Ferrouk
Séjour de 2 nuits en février 2024
Réponse de General Manager le 11 mars 2024
Dear FerroukGreetings from the Ritz-Carlton, Istanbul. Thank you for taking the time to share your experience about your recent stay at our hotel.Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.The entire team looks forward to the pleasure of welcoming you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin
10/10 Excellent
Rachid
1 janv. 2024
Rachid
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 11 mars 2024
Dear RachidThank you for taking the time to tell us about your experience at the Ritz-Carlton, Istanbul. It is always a pleasure to receive positive feedback as it helps us in bettering ourselves as well as the service we aim to provide.Thank you again for sharing your experience, and we look forward to you in the future.Kind Regards,Ela Ergin
10/10 Excellent
Laila
28 déc. 2023
Laila
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Lise
Voyage en famille
30 oct. 2023
Lise
Séjour de 4 nuits en octobre 2023
Réponse de The Ritz-Carlton, Istanbul le 8 nov. 2023
Dear LiseThank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,
8/10 Bien
PAOLO
Voyage en famille
2 janv. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Istanbul vacation
PAOLO
Séjour de 5 nuits en décembre 2022
Réponse de General Manager le 9 janv. 2023
Dear PAOLO We are always pleased to receive feedback from our guests about their hotel stay, and we thank you very much for your reviews and comments. We are happy that you enjoyed our stay and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Kind Regards,Ela Ergin
6/10 Satisfaisant
daniel
Voyage en couple
26 août 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
daniel
Séjour de 2 nuits en août 2022
Réponse de The Ritz-Carlton, Istanbul le 6 sept. 2022
Dear Daniel,First of all, thank you for choosing The Ritz-Carlton, Istanbul. Feedback from you as our valued guests, is very important to us. Since our hotel is located in the center of Istanbul and there is usually a taxi problem in the city, we are sorry that you, our esteemed guest, have experienced this problem due to density. In addition, I would like you to know that we have forwarded your comment about the concierge service to the department leader. It would be our pleasure to welcome you back to our hotel and provide you with an excellent experience.King Regards,Ela ErginGeneral Manager
10/10 Excellent
Laila
10 avr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laila
Séjour de 3 nuits en avril 2021
Réponse de Selma Karagedik le 12 avr. 2021
Dear Ms. Laila,
Thank you for your feedback
Regards,
6/10 Satisfaisant
Nawal
Voyage en famille
11 janv. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Nawal
Séjour de 3 nuits en décembre 2020
Réponse de Selma Karagedik le 1 févr. 2021
Dear Mr. Nawal,
Thank you for your feedback.
Best Regards,
8/10 Bien
Mustapha
Voyage en famille
19 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
parfait
Mustapha
Séjour de 9 nuits en octobre 2019
Réponse de Başak İza Erbilek le 19 nov. 2019
Dear Valuable Guest,
Thank you for taking time and rate us.
We strive to be your home away from home.
Kind Regards,
Başak İza Erbilek
Digital Marketing & Ecommerce Executive
10/10 Excellent
Voyageur vérifié
Voyage en famille
4 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Kumsal KIR le 7 août 2019
Dear Our Valuable Guest,
Thank you for taking the time to leave your review
Feedback is extremely important to us
Thank you for sharing your experience at The Ritz-Carlton, Istanbul with us and hope to welcome you back again soon.
Sincerely,
Kumsal KIR
Reservations & ERS Supervisor
10/10 Excellent
ayad
8 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best.... ever
ayad
8/10 Bien
david
14 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
david
10/10 Excellent
laurence, Zurich
5 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel well located with very nice staff
laurence
8/10 Bien
alan, paris
26 déc. 2013
Les points forts : Propreté
alan
10/10 Excellent
Ilya
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilya
Séjour de 2 nuits en mai 2024
10/10 Excellent
Anna
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 3 nuits en mai 2024
Réponse de Ela Ergin le 26 mai 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words about our hotel and your high rating.I am sorry to hear about the issues you experienced with the mattress, carpet, and air conditioning. We take your comments seriously and will look into updating these aspects to enhance our guests' comfort. Regarding the thermostat settings, I apologize for any inconvenience caused by our housekeeping staff adjusting the temperature. We will ensure our team respects the individual preferences of our guests regarding room temperature.I am also sorry for the inconvenience you faced with the key cards. This is certainly not the standard of service we strive for. Our maintenance team will investigate the issue to prevent it from happening in the future.Your feedback is invaluable to us as it helps us improve our services. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Ela ErginGeneral Manager
4/10 Médiocre
Ahmad
Voyage en couple
23 mai 2024
Ahmad
Séjour de 3 nuits en mai 2024
Réponse de Ela Ergin le 26 mai 2024
Dear Guest,We extend our heartfelt gratitude for choosing The Ritz-Carlton, Istanbul and for sharing your feedback with us.I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Please be ensured that we will be taking all necessary actions.Although we fell short of meeting your expectations during your past stay, I hope you will consider The Ritz-Carlton, Istanbul on your next visit to Istanbul so that we can better deliver upon the guest experience you deserve.Sincerely,Ela ErginGeneral Manager
8/10 Bien
Vicentia
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicentia
Séjour de 4 nuits en mai 2024
Réponse de Ela Ergin le 26 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay, you enjoyed the service by our Ladies and Gentlemen and the dining options. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back soon.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Ana, El Paso
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 2 nuits en mai 2024
Réponse de Ela Ergin le 23 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay, you enjoyed the location of our property and Nobu Restaurant. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul
10/10 Excellent
Aron, Fort Lee
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aron
Séjour de 1 nuit en mai 2024
Réponse de Ela Ergin le 26 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
DUANE
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DUANE
Séjour de 2 nuits en mai 2024
Réponse de Ela Ergin le 12 mai 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2024
Réponse de Ela Ergin le 12 mai 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
bassam, New York
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
bassam
Séjour de 4 nuits en avril 2024
Réponse de Ela Ergin le 11 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbulela.ergin@ritzcarlton.com
10/10 Excellent
JOSE
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSE
Séjour de 1 nuit en avril 2024
Réponse de Ela Ergin le 8 mai 2024
Dear Mr. Jose,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
8/10 Bien
Hind
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hind
Séjour de 1 nuit en avril 2024
Réponse de Ela Ergin le 8 mai 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that you enjoyed your stay with us.Your valuable feedback regarding the cleanliness of the bathrooms is well noted and we will be taking actions accordingly.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Taeho
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taeho
Séjour de 2 nuits en mai 2024
Réponse de Ela Ergin le 7 mai 2024
Dear Guest,Thank you for choosing The Ritz-Carlton, Istanbul for your recent stay and for sharing your feedback with us.For your inquiries regarding the transportation, kindly reach out to rc.istrz.concierge@ritzcarlton.com, our Concierge Team will be more than happy to assist you.We are looking forward to welcoming you back.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Sidney
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sidney
Séjour de 4 nuits en mai 2024
Réponse de Ela Ergin le 6 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
nicholas
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nicholas
Séjour de 3 nuits en avril 2024
Réponse de Ela Ergin le 6 mai 2024
Dear Mr. Nicholas,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. However, we also would like to extend our apologies for the inconvenience you experienced. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Please be ensured that your feedback is shared with relevant departments and necessary actions will be taken to ensure this is an isolated issue corrected moving forward.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Reyad
Voyage d’affaires
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reyad
Séjour de 1 nuit en avril 2024
Réponse de Ela Ergin le 6 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Anwer
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anwer
Séjour de 6 nuits en avril 2024
Réponse de Ela Ergin le 4 mai 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies like Bahar. I will be sure to share your kind words with her.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Jurij
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jurij
Séjour de 3 nuits en avril 2024
Réponse de Ela Ergin le 26 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back soon.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Ijeoma
Voyage d’affaires
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ijeoma
Séjour de 3 nuits en avril 2024
Réponse de Ela Ergin le 1 mai 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Helen
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helen
Séjour de 5 nuits en avril 2024
Réponse de Ela Ergin le 1 mai 2024
Dear Ms. Helen,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
patrick
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patrick
Séjour de 3 nuits en avril 2024
Réponse de Ela Ergin le 30 avr. 2024
Dear Mr. Patrick,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
6/10 Satisfaisant
taiyabah emma
28 avr. 2024
taiyabah emma
Séjour de 4 nuits en avril 2024
Réponse de Ela Ergin le 22 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating. Here at The Ritz-Carlton, Istanbul, we are committed to provide an unforgettable experience byfulfilling even the unexpressed wishes and needs of our guests. Hence, we will appreciate if youtake the time and tell us about your experience. Rest assured, we will diligently address anyconcern and take the relevant action immediately.We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Saygılarımla,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbulela.ergin@ritzcarlton.com+90 212 334 4444
10/10 Excellent
Thomas
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 5 nuits en avril 2024
Réponse de Ela Ergin le 29 avr. 2024
Dear Mr. Thomas,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks.Additionally, allow me to extend my apologies regarding the renovation that took place at The Roof. We always aim to provide our guests with the best service and facilities. I am deeply sorry if it was a detriment to your stay. However, we are looking forward to making up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Diana
Voyage en famille, Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en avril 2024
Réponse de Ela Ergin le 29 avr. 2024
Dear Ms. Diana,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Allow me to extend my apologies due to the inconvenience caused by the technical issue in the jacuzzi. I hope it was rectified immediately and we are hoping to make up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Celso, Miami
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Celso
Séjour de 9 nuits en avril 2024
Réponse de Ela Ergin le 29 avr. 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager
10/10 Excellent
Ugur, miami
Voyage en famille, Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ugur
Séjour de 1 nuit en avril 2024
Réponse de Ela Ergin le 29 avr. 2024
Değerli Uğur Bey,Konaklamanızda The Ritz-Carlton, İstanbul’u tercih ettiğiniz ve deneyiminizi bizimle paylaştığınız için teşekkür ederiz.Otelimizdeki deneyiminizden memnun kaldığınızı öğrenmekten mutluluk duyduk. Umarız konaklamanız süresince hizmetlerimiz beklentinizi aşabilmiştir.Sizi tekrar The Ritz-Carlton, İstanbul’da ağırlayabilmek dileğimizle,Saygılarımızla,Ela ErginGeneral Manager
10/10 Excellent
Alan
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 2 nuits en avril 2024
Réponse de Ela Ergin le 26 avr. 2024
Dear Mr. Alan,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul
10/10 Excellent
Pezhman
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pezhman
Séjour de 4 nuits en avril 2024
Réponse de Ela Ergin le 26 avr. 2024
Dear Guest, Thank you for taking the time to share your recent experience at The Ritz-Carlton, Istanbul with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Please be ensured that we are committed to taking necessary actions as soon as possible.But it is a great feeling to know that our Ladies and Gentlemen left a positive impression on you.We look forward to welcoming you back again to our hotel soon.Kind regards,Ela ErginGeneral Manager
10/10 Excellent
Mohammad, Riyadh
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mohammad
Séjour de 3 nuits en avril 2024
Réponse de Ela Ergin le 25 avr. 2024
Dear Mr. Mohammad,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay and you enjoyed our property's location. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
8/10 Bien
Dame asha
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dame asha
Séjour de 6 nuits en avril 2024
Réponse de Ela Ergin le 25 avr. 2024
Dear Dame Asha,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Mahbuba
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mahbuba
Séjour de 4 nuits en avril 2024
Réponse de Ela Ergin le 24 avr. 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Jafar
23 avr. 2024
Jafar
Séjour de 4 nuits en avril 2024
Réponse de Ela Ergin le 14 mai 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Benito
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benito
Séjour de 1 nuit en avril 2024
Réponse de Ela Ergin le 23 avr. 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
6/10 Satisfaisant
Suleiman, Jeddah
Voyage en famille
20 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Suleiman
Séjour de 8 nuits en avril 2024
Réponse de Ela Ergin le 22 avr. 2024
Dear Mr. Suleiman,We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you have experienced during your stay. Please be ensured that whenever our guests are not happy with their rooms, we try to take action as immediately as possible. However, I am deeply sorry that this was not the case for your experience, due to the high occupancy.We hope to welcome you back in the near future and create memorable experience at your home in Istanbul; The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Excellent
Malak, Arlington
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malak
Séjour de 5 nuits en avril 2024
Réponse de Ela Ergin le 17 avr. 2024
Dear Mr. Malak,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I would also like to take the opportunity to ask you about your Nobu experience. As mentioned, your feedback is invaluable to us, therefore, we would like address any issues you might want to mention.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager