Hôtels 4 étoiles à Rougemont, Canton de Vaud

"Parfait "

"Super expérience, vue imprenable, service au top"

"Hôtel idéalement situé et confortable, nous avons bénéficié d'un surclassement sous forme de chambre spacieuse avec vue sur le lac Léman. Calme et confort ont ponctué notre escapade dans le Lavaux."

"Top comme d’habitude - merci "

"Très bien situé proche de la cathédrale et de la zone piétonne, cet hôtel est idéal pour un séjour à Fribourg."

"Très bel hôtel avec un SPA. Deux restaurant et un bar. "

"Établissement magnifique très bien situé "

"I am coming to this hotel on a regular basis for 4 years now and for business purpose. This hotel is ideally located in from of the train station, rooms are comfortable and clean. I had to complain several times for the cleanliness of the glasses provided in the room. Some months ago, I went down to the front desk and brought a glass, the manager on duty was almost shocked that I was complaining for this. This time the glasses were not only having drying spots, they were really like "oily*. On my way for dinner I showed this glasses to the front desk, there the clerk told me please show this to my boss she is right now at the restaurant. What I did, and the reaction of this woman was really surprising "I do not allow you to approach me like this"!!!!! No sense of customer satisfaction at all. The I had my dinner with a welcome drink (offered by the hotel), a glass of white wine. I choose my dish, a fish, I ordered then a mother glass of white wine. I have got the fish but no wine at all. I tried to raise the attention of the (old) waiter but he didn't react. When I finished, he finally came back and asked if all was ok, then I answered "I haven't got my white wine", he answered " I forgot it", the I asked for the bill, 3 minutes later he came back with it. I could read 2 glasses of white wine... I asked him Why this???? his answer was "I brought them to you"!!!! I had to claim loudly to get reason. This is totally not acceptable for such an hotel!!!! see picture."