6/10 Satisfaisant
Ryan R.
9 avr. 2024
Les points faibles : Propreté
Blood stained comforter
Never rent from Vacasa. We have used VRBO multiple times and have never had an issue. I'll get into the differences of true person owned property and corporate owned property later. Let me hit the biggest issue first.We arrived late on Sunday. Entry was easy. The next morning we discovered the comforter my daughter had used was blood stained (dark blood stains). After making sure she did not have a nose bleed, we contacted Vacasa management immediately. Multiple times. Each time we were told they were sorry and would fix the issue. They referred to replacing the comforter as a” request”. As a doctor I can say that having a blood stained comforter fermenting in our ski-in condo is a biohazard and not a request. A request is asking for more towels or pillows. After pointing this out, Vacasa agreed, yet nothing happened. 3 days and literally dozens of contacts by me we finally heard from the local management who replaced the comforter with a blanket…not that night but the next day, on day 4 of 6. Vacasa does not have a relationship with the actual management of the resort.The blood stained comforter sat in a pile by the front door. We had 6 plates =maximum number of people allowed in the unit. There were less bowls and cups.Included were 6 dishwasher pads. The kitchen poorly stocked.The fridge was missing the shelves. It is a poorly equipped kitchen...A stark contrast to other VRBOs.Eventually Vacasa agreed to a 50% refund that arrrived as39%. Over promise under deliver
Ryan R.
Séjour de 6 nuits en mars 2024