I’d traveled right through Morocco for an entire week and I can safely say that this was my worst hotel experience. The two adjacent rooms we were offered could not have their windows closed tight. Since they were on the first floor, the noise was insane. But equally troubling was the fact that this led to the AC unit being shut down. When I complained about this, the receptionist eventually (after an hour or more) called in a gentleman to help close the windows as best he could and eventually got the AC to work. The temperature in the room was well above that of the hallway and would take time to cool since the AC unit was not very powerful. I must acknowledge that the gentleman who came to help us was a true gentleman and, although didn’t seem to spreak much English, was responsive and did the best he could.
But… there was no way to completely close the windows nonetheless. When I spoke to the receptionist about this once again and asked her to be moved to another room, she said the hotel was full and sold out. I then went back to the room and found another hotel within a 10 min walk (Casa Diamond) for the same $$$ I spent on this terrible venue. When I left the hotel, the receptionist asked me to hold off on leaving and would try to find me another room. Ah, thanks but no thanks. I don’t write many reviews, so when I do, you know it’s either really bad or very good.
