2/10 Horrible
wing m.
4 janv. 2025
Les points forts : Propreté
Double booking on Christmas 2024
Host was friendly and helpful at the beginning, until the check in day. The property turned out to have double listings and double bookings. My friends and family arrived at the property on Christmas night and surprised by an other family who also rented the same place. After talking with the agents/host/another party, we agreed to have the host cancelled our booking with the understanding that we would be compensated. After our booking got cancelled, however, the agent promised to callback never did, and my friends and family had to scramble to find a place to stay on Christmas night, paid almost double the price, and spent over 3 hours to reach out to Vrbo to get resolution. I am still in the process to resolve this accident. It's an extremely unfortunate event that happened so I wanted to let other Vrbo users to be aware of it.
wing m.
Séjour de 3 nuits en décembre 2024