Residences à Heart of England

« We had problems reaching the property contact regarding key collection... tried emailing, phone calls and text messages, thankfully at 1:30pm while on route we received a WhatsApp message with our arrival details from business number. We arrived at 2:55pm, check in was 3pm the cleaner was still in the property so we had to go away and return at 5pm. Quickly it became apparent that the property was unsafe and not clean. The dining table the top rocked up and down independently from the legs,...

« First thing when we walked in, we were assaulted with the stench of Marijuana. Told the property manager and they were nice enough to bring a fan so we could try and air it out, but it still lingered. My daughter found bits of Marijuana on the couch and on the floor, so it was obvious they did not clean before we came. The downstairs bathroom door is not attached, and there was of urine on the back of the toilet. We left after one night and cut our weekend short and just went back home...

« The whole 'hotel' was not at all well kept. The decorating was shoddy to say the least. Whoever carried out the decorating is completely clueless - i could give many examples - all resulting in the actually cleanliness if the place coming into question. Not good at all. »

« Stayed here overnight for Crufts- very comfort well equipped and convenient »

« Had a nice evening. the property was just what we needed to visit the area. Very clean and tidy. »

« Fabulous place to stay clean and spacious a little dated but not a big issue plenty of parking space would stay again. »