6/10 Satisfaisant
Linda
Voyage en famille, Voyage avec des animaux de compagnie
23 oct. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
I reserved the room for four days (Thur, Fri, Sat, and Sun) checking out on Monday morning. Upon our arrival /Checkin we received our room key and was directed to our room. Housekeeping was just finishing up and leaving the room when we got to the door. The toilet had just been flushed and was not filling. I informed them of the issue, which they responded with its filling, just very slow. That was an understatement, 15 to 20 minutes before it could be flushed again, not ideal conditions considering there were three people staying there. WiFi worked the first night only, reported that to the desk on Friday, but nothing was fixed before we left on Monday. Even though we were charged and paid for the four nights at Checkin, they only activated the room key for two nights, so when we returned on Saturday evening, we could not get in the room. The front desk apologized to my wife for the error and activated the key for one additional night. I had to return to the front desk and request that the key be activated for the additional night. Clerk initially stated that we only staying for three nights. After I insisted that he pull up my invoice, he agreed that we were staying four nights and updated the room key. Personally, I don’t think I’ll be staying there again.
Linda
Séjour de 4 nuits en octobre 2024