6/10 Satisfaisant
Veronica
Voyage en couple
27 mars 2025
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I visited the Lexi for a wedding with my boyfriend on 2/28-3/2, and overall we had a mixed experience. Staff was friendly enough, but called us on the day of the wedding to let us know there was a leak in the bathroom (toilet area?) and that we would need to move rooms. Worried, we went back to the hotel only to find that the leak had been fixed and we did not need to switch. I was irritated because I left my sister’s wedding due to this “emergency” and it was resolved when we got back meaning it was a waste of time, and the staff member didn’t even apologize. I felt like it was unprofessional to not update us again so that we didn’t need to worry.
The rest of our stay was fine. The room was clean and quiet and the bed was comfortable. Despite this, the above incident left something to be desired. The experience wasn’t horrible overall, but it could have been better if the particular staff member showed a bit more care and concern.