6/10 Satisfaisant
Stephanie G.
12 déc. 2024
Disappointed
The positives of this apartment is that is was comfortable and spacious enough for three adults, each with their own room, had 3 bathrooms, and was centrally located. The host was communicative throughout the reservation process and when we first arrived. However, they were silent for 2 days when we wrote about the scalding hot showers and our inability to take a shower! The emergency number that was left for us did not work. We finally had to contact VRBO who got in touch with one of the property managers. He did not speak English so we had a hard time communicating with our limited Spanish. We spent an entire morning of our vacation trying to explain the problem, take videos and send them to him as requested. Finally he sent over a technician who determined that both showers were broken. He fixed one and said he'd get a needed part and return, which he never did. How a host does not know that the two showers are broken is beyond us! We did not take showers for 3 days because of this, then could only use one shower. Other problems, the kitchen was not stocked with basic necessities like salt, paper towels, and a decent coffee maker, which was identified as an issue in several other reviews. We were given only 1 dish towel and 1 extra small garbage bag, as well as 1 small roll of toilet paper in each bathroom. If you are renting for one week, the supplies need to be appropriate for one week! In addition to the above, the electricity went out 1-2 times per day for no reason.
Stephanie G.
Séjour de 7 nuits en décembre 2024