2/10 Horrible
Gregg S.
4 juil. 2022
Les points faibles : Propreté
Issues and poor communication
Family emergency unable to go, said they would consider another time. Did not get back for a week. Said could move to next year but need to add a day, then said couldn’t be next year. Said could do later this year, then said couldn’t because it was a lower rate, we said they could have the full rate and said no. One family couple said they would go, but I needed to come because I booked. Had to present ID, I made arrangements to drive six hours to get them in, suprise just a door code. While there we turned on the A/C, within an hour there was a river in the living room. Called 24 hour number, and local office called back. Said no one could come fix it until tomorrow, I said what about the flood, he said that was between the home owner and their insurance. I cleaned up the mess so the owners floor did not get destroyed. The sliding door kept coming off the tracks, and the supplemental lock was broken. You need to dump the dehumidifier daily in the basement bedroom, room smelled musty when I arrived and I noticed the red light was on and dumped it.
Gregg S.
Séjour de 4 nuits en juin 2022