6/10 Satisfaisant
Mark T.
20 août 2024
Great location, property in need of some maintenance
We had stayed in this exact complex in units 22 & 21 many years back, so we were familiar with the location and the layout of the chalet. We were a big group, 10 adults, so finding somewhere to accommodate us all was tough and these chalets all have a decent amount of living space which was great. The kitchen was also very well stocked for preparing nightly meals. Overall, we enjoyed our stay and it was perfect for visiting family near-by in Quebec city, sightseeing, hiking, and was perfect for MTN biking on Mount St-Anne. Upon arriving, however, we noticed several small but annoying issues which I might have reported if previous communication with the host had been better - very curt and incomplete messages leading up to the stay. The issues we discovered from day 1 were; 2 of the 3 bathroom had broken toilet seats, the bathtub in the middle bathroom didn’t drain well and after 3 minutes you were standing in 4” of water when showering, the bottom bathroom 2 of 3 lights burnt out we replaced one of the lights ourselves, only one of three bedroom closets has a rod to hand clothes. Lastly, our first morning in the unit someone came to the door asking to get in because an issue. I was not in the unit at the time and discovered later after messaging the host that there was a water leak problem which they wanted to work on. I just wondered, why not let us know in advance someone would need access to unit for a repair, or schedule the repair for when the unit was empty.
Honestly,
Mark T.
Séjour de 7 nuits en août 2024