I can only award this hotel 3 stars, sorry.
The surroundings are fabulous. It’s beautiful as you drive up to Tortworth Court and when you enter, the decor is lovely. Unfortunately, the receptionist that greeted me couldn’t even crack a smile, but I thought maybe she’s had a bad day and gave her the benefit of the doubt. Anyway, fast forward to when I get to my room. It’s freezing. Obviously the housekeeping in this “4 star” establishment didn’t think to turn the radiators on ready for when guests arrive…when it’s barely 5 degrees outside. I thought I’d ring down to reception to ask for a heater. No answer. Apparently they don’t like to answer the phone. They like guests to use a chat bot. So 3/4’s of an hour later, I get a heater delivered, by which time this has allowed me to check out the room (232). All I can say is, I’ve stayed in better premier inn rooms. There were no 4 star touches. It was drab. I was staying there with my disabled son and he is easily pleased. So, unfortunately, I had to stay put, otherwise I would have braved the long walk to reception to see the miserable receptionist and got the room changed because, to me, it was not good enough. I can add photos to this review, if it will let me, but otherwise you’ll just have to imagine all the lack of attention to detail because I ran out of space to explain. On a positive note, the staff in the Atrium were lovely. Breakfast was nice, but some rude staff who couldn’t be bothered to speak ruined it.