2/10 Horrible
Christine
Voyage en famille
10 juin 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a terrible experience and I was very generous with giving them one star. I would have given them no stars, but that was not an option. The door was completely open when we arrived. The thermostat read 91 degrees and the air conditioner was not working. When I called the property owner that said they were sending someone over to repair it. They did but I was not hopeful it would be repaired. I was assured that it would be fixed and I did not need to look for another place to stay. I inquired about a refund and I was told no because it was going to be fixed. I left and attended an engagement and while there I received a call that it was fixed and 5 hours later when I returned, the air conditioner was not working, the thermostat read 88 degress. It is now past midnight and I called and requested a refund so I find other accommodations and I was told that if I had to leave (we had an asthmatic and a diabetic in our party) and as long as I left the place in clean condition, which I did, they would refund my money. Two days later, I was told they were denying my refund. Do yourself a favor and do not stay here. Who rents a place with no air conditioning on the hottest day in Florida and then denies a refund? Think twice before making a reservation here.
Christine
Séjour de 1 nuit en mai 2024