6/10 Satisfaisant
Valerie
Voyage en famille
24 janv. 2025
Les points forts : Propreté
We had all-inclusive, 1 double-queen room, and 1 king suite.
-reception didn’t explain not to drink the tap water. No signs are posted near the taps warning this
-one key per room—keys are for adults only (not even teens).
-meals on site are heavy, overcooked & repetitive
-each room had 4 remotes: TV, Roku, A/C , Ceiling Fan. Need some signs or how-to.
-Coffee seriously terrible. They ran out of black tea, I asked 2-3 days in a row, made 2 ‘reports’ w/2 different staff at reception & was ignored. This is basic and disappointing.
-Dani at the tour desk was informative and friendly. 2 of us booked the Casa Tortuga (4 cenotes in 1 park w/transport & lunch)—price was great for all we got!
-jungle and sky were beautiful to see each time we visited the hotel rooftop to eat or hang out. Seriously a highlight that made for a beautiful escape from the hotel’s surroundings.
-bathroom fan worked great, toilet and shower SUPER low water flow.
-a handful of staff were disconnected or seemed indifferent toward guests, even the owner. Several others were friendly and helpful, and after a week we had a couple favorites.
-thankful for smoothly working elevators!
-convenience stores a block away, Starbucks and grocery 20 min walk. Busy main road and lots of construction, rubble, litter, standing water.
-jungle preserve Jaguar Park across the street, with paid entry can access beaches and ruins/museum (extra fee)
-taxi easy to get around, but agree on the price before getting in.
